Thank you for your continued use of Dive.
We would like to inform you that a mandatory update will be applied to the app for smartphones and tablets and the app for smart glasses. After the scheduled date, the app will not be available until you update it.
[Appended on October 14, 2026] The mandatory update has been carried out.
- Versions that require the update: the app for smartphones and tablets (iOS / Android) is version 5.0.8 or later, and the app for smart glasses (DynaEdge, Vuzix, MiRZA, XREAL, RealWear) is version 2.1.4 or later
- Distribution start date: the Android app and the smart glasses app are September 28, 2026, and the iOS app is September 29, 2026
- If you are using an app older than this version, the app will not be available until you update it. You can install the latest version (5.0.9 as of October 14, 2026) from the app store
Date held
October 14, 2026
Target
- App for smartphones and tablets (iOS / Android)
- App for smart glasses (DynaEdge, Vuzix, MiRZA, XREAL, RealWear)
This does not apply if you use Dive from a browser on a PC or smartphone. There are no changes from how things are now.
Timeline until the update
- We will roll out the new version in stages. After the rollout starts, an update notice will appear in the app. During this period, you can keep using the app as-is without updating.
- From October 14, 2026, the app will not be available until you update it.
The distribution start dates and target versions have been appended to the top of this article.
How to update
●Smartphones and tablets (iOS / Android)
From the notice shown in the app, open the App Store/Google Play and update the app. If automatic updates are set to On, the app will update automatically when you are connected to the internet.
●Smart glasses
From the notice shown in the app, you can update directly on the glasses. Select [Update] to start downloading the update file, and the progress will be displayed. When the download is complete, the screen will switch to the device's installation screen, so simply continue with the installation. If you are asked for permission to install, please allow it.
Smart glasses are not updated automatically. If you manage multiple devices, we recommend updating them one by one by October 14. When updating, connect to Wi-Fi and check that the device has enough free storage space.
Devices that have not been updated in a while
Devices that have not been updated for a long time may not go through the steps described above. We recommend that you try the update once early, without waiting until October 14.
●Smartphones and tablets
If the OS on the device is old, you may not be able to install the latest version from the store. Using the latest version requires iOS 13.0 or later/Android 9 or later.
If the update does not progress in the store, uninstall the app once and then reinstall it. Your data, such as SOPs and view history, is stored on the Dive side, so it will not be lost. However, offline data already downloaded to the device will be deleted. Please download it again in an environment with an internet connection.
●Smart glasses
If no update notice appears, or if the download does not start after you select [Update], the app on that device may not support automatic updates. We apologize for the trouble. Please contact us, and we will send you the update file for your device model individually.
Devices used without an internet connection
Updating requires an internet connection. For devices used in places without a connection, please finish the update in an environment with a connection before going out to the site.
Changes this time
- Fixes an issue where the app may close while a video is playing
- Improves stability when downloading large videos
- Improves playback so that the video quality is chosen to suit the screen size of the device
In addition, we will support upcoming changes to how videos are delivered. We will send you a separate notification about this.
What users need to do
- There are no changes to data such as SOPs, videos, or view history
- There are no changes to your contract details or pricing
- We apologize for the trouble, but please update the app by October 14
Related information
- How to check the app version
- How to install the app and check that it works
- About the app for smart glasses
- Differences between devices and apps
If you have any questions, please feel free to contact us.
Episotech Ltd. Contact: customer-success@episotech.com