This page describes the work conditions for SOP migration between teams. With this optional service, we move SOPs created in another team (including Free plan teams) into your contracted team. You cannot move SOPs between teams yourself.

Pricing

• ¥3,000 per SOP (excluding tax)
• Minimum ¥50,000 per request (excluding tax)

All revisions of an SOP count as one SOP. There are no volume discounts.

What is migrated

• The SOPs you specify (including all their revisions)
• Videos and attachments used in those SOPs

Materials that are not used in any SOP are not included. If you need them, download them from the material details screen in the original team and upload them again in the destination team.

Requirements

• The destination must be a team on a paid plan
• The Owners of both the original team and the destination team must agree
• Add the people who created the SOPs to the destination team with the Created user role or higher in advance (SOPs are moved as their creators' drafts)

After migration

• Moved SOPs arrive in the destination team as drafts of the people who created them. Choose a storage folder and publish them again
• Moved SOPs are removed from the original team
• Viewing records stay in the original team and are not carried over
• External sharing URLs become invalid. Issue new ones in the destination team if needed
• Access restrictions and draft sharing settings are not carried over

From request to completion

Step 1 | Add the creators
Add the people who created the SOPs to the destination team with the Created user role or higher.

Step 2 | Request a quote
Email us the following:

• Team ID of the original team (all of them if there are several)
• Team ID of the destination team
• SOPs to move (all, or a list of SOP titles)

To find your Team ID, see How to Find Your Team ID.

Send to:
Dive Customer Success
customer-success@episotech.com

Step 3 | Quote and order
We will email you a quote. If it is acceptable, let us know that you would like to order. If you contract through a reseller, the order is placed through the reseller.

Step 4 | Migration
After we confirm your order, we migrate the SOPs in about 5 business days and let you know when it is done.

Step 5 | Invoice
We invoice you after the migration is complete.