All Plans include Email support. If you have any questions, please Share them with us using the link below.
Pro and Enterprise Plan support
If you are subscribed to the Pro or Enterprise Plan, the following human support is included. The cost is included in the Plan price.
● Onboarding right after adoption
- Approximately 2 Hours of product explanation and System training for key personnel
- Hearing about what you want to achieve through Dive
* In person support is also available. In that case, travel expenses will be billed.
● Online support via Zoom, etc.
We Suggest a consultation meeting once a month (1 Hour). Based on the hearing after adoption, we will Confirm your Status and provide advice. In addition, we will provide Online support as needed in our regular support activities.
● (Enterprise only) Dedicated Instructor assigned
During the Contract period, you will receive support From the same company Instructor.
* If there are any changes due to transfers or resignations, we will Notify you each time.
In person support
For In person support, we charge 50,000 yen per visit (up to 3 Hours) + actual travel expenses.
※For the "Onboarding right after adoption" mentioned above, only actual travel expenses apply.
Create proxy service
40,000 yen per Video.
※ Based on Video Materials provided by the customer, we Create a Video manual
※ Per manual, one piece of Video Material of 10 minutes or less is used
※ For Details on work conditions, etc., please refer to Here.