Thank you for using Dive.
We are announcing a mandatory update for smartphone and tablet apps as well as smartglass apps. Please note that after the implementation date, you will not be able to use the app until you update it.
Date held
October 14, 2026
Target
- Smartphone and tablet apps (iOS / Android)
- Smartglass apps (DynaEdge, Vuzix, MiRZA, XREAL, RealWear)
If you are using Dive from a browser on a PC or smartphone, this update does not apply to you. There are no changes from previous usage.
Timeline for implementation
- We will start distributing the new version in stages. After distribution begins, an update notification will appear in your app. During this period, you can continue using the app without updating.
- From October 14, 2026 onwards, you will not be able to use the app until you update it.
The distribution start date and target version will be added to this article after distribution begins.
How to update
● Smartphone and tablet (iOS / Android)
Open the App Store or Google Play from the notification displayed in your app and update it. If you have auto-update enabled, the app will be updated automatically in a network environment.
● Smartglass
You can update the app directly from the notification displayed in your app. When you select "Update," the update file download will begin and the progress will be displayed. Once complete, your device will switch to the installation screen—please proceed with the installation. If you are asked to grant installation permission, please do so.
Smartglass apps are not updated automatically. If you have multiple devices to manage, we recommend updating them one by one before October 14. When updating, please connect to Wi-Fi and ensure your device has sufficient storage space.
About devices that have not been updated for a long time
On devices that have not been updated for a long time, the process may not proceed as described above. We recommend trying the update as soon as possible, without waiting for October 14.
● Smartphone and tablet
If your device OS is outdated, you may not be able to install the latest version from the store. iOS 13.0 or later / Android 9 or later is required to use the latest version.
If the update does not progress in the store, please uninstall the app once and then reinstall it. Your data such as SOPs and View history are saved on Dive's side and will not be lost, but offline data downloaded to your device will be deleted. Please download it again in a network environment.
● Smartglass
If the update notification does not appear or the download does not begin when you select "Update," the app on that device may not support auto-update. We apologize for the inconvenience, but please contact us. We will provide you with an update file tailored to your device model.
About devices used in environments without network connectivity
Network connectivity is required for updating. If you use your device in a location without network access, please complete the update in a network environment before going to the site.
Changes this time
- We will fix an issue where the app may exit during video Playing
- We will improve stability when downloading large videos
- We will improve video quality selection to match your device screen Size
Additionally, we will address changes to the video distribution system scheduled for the future. This will be announced separately.
What you need to do
- There are no changes to your SOPs, videos, View history, or other data
- There are no changes to your contract or charges
- Please update your app by October 14 at your earliest convenience
Related information
- How to check the app version
- App installation and operation verification method
- About smartglass apps
- Differences between supported devices and apps
If you have any questions, please feel free to contact us.
Episotech Ltd. Contact: customer-success@episotech.com