Overview
In the iOS app when viewing an SOP, if the same video material appears in consecutive steps, video loading does not complete for Step 2 and beyond.
Date/time and Status of occurrence
February 20, 2026 (discovery date) to March 10, 2026
By using the new player, this issue can be avoided (the new player launches by Default).
Range of impact
The following Feature was affected.
・SOP viewing in the iOS app when the same video material appears consecutively
Notes
On the smartphone app, when an SOP has a Sharing scope set to external publish, the old player is used and this issue cannot be avoided. We are currently making ongoing updates to the smartphone app. Until then, please use the smartphone web app.