Overview
When playing a video to the End in the Video Editor, the screen turned completely white, and further operation was not possible As-is.
Occurrence Date/Time and Status
September 2, 2026 - Morning of September 3, 2026. The fix was Completed on September 3, 2026.
Impact Range
Impact occurred when the following Operation was performed.
- When the Video Editor was opened and the video was played all the way to the End
If the video was Paused partway through or if the playback position was moved using the seek bar, this issue does not occur.
Saved SOP and Video data are not affected. However, Edit content that had not yet been Saved at the time the issue occurred will be lost.
Root Cause
The root cause was that when the playback position reached exactly the End of the video, the Result of "which Step is now being played" did not match any Step, causing the display process for the Step details on the right side of the screen to stop.
Resolution
We fixed it so that the Step details display process does not stop even when the End is reached. Even if you play the video all the way to the end, the screen remains As-is, and you can continue to Edit and Save.
Instructions for Customers
- After this fix is Applied, no special action is needed. You can use it normally.
- If you had the screen open before the fix, your browser may retain the old state. Please Reload the Page and then use it.
- If any SOP lost Edit content due to this issue, please try the Restore operation referring to the following.
Restore to Previous Saved State
We sincerely apologize for the inconvenience caused to our customers. We appreciate your continued use of Dive.