This feature lets you capture the site conditions with a camera on your smartphone or smart glasses and send the video in real time to someone far away (like an office) while having a video call. Here's how it differs from a standard video call service:
- You can use "AR Objects" to communicate smoothly with spatial references like "there" and "here"
- Smart glasses support lets you make hands-free calls
- When the site needs help, you can send a signal to team members like using a radio
Screen during a call
At the site
Your smartphone's camera image is displayed. Tap on the screen to place AR Objects.
At the office
The site's camera image is displayed. Click on the screen to place AR Objects in the other person's space. Screen sharing is also available.
If you have a supported smart glasses device, you can use it at the site instead of a smartphone. With AR glasses, objects are placed based on Mixed Reality, using the real world as a reference.
Setup (office side)
Click "Support request status" from the sidebar menu to open the map. It will remain displayed in the lower left even when you navigate to other screens.
How to start
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(At the site) Launch "Support Request" from your smartphone/smart glasses app, set it to call mode, and wait.
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(At the office) A red circle will appear as shown below. It is displayed based on the location information of the user who made the request.
You can zoom in on the map.
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Click the red circle to zoom in. Click "Start call".
- The site view is displayed. You can now have a video call.
Number of participants
Up to 15 people per session.