Accounts and Users
In Dive, "accounts" and "users" are distinguished as follows.
- Account: Login identification information (email address, or Login ID of an Email-free account). The account limit per plan is counted by the number of accounts.
- User: A person who belongs to a team and uses Dive. One account is added to each team as a "user" for use.
- Accounts use an email address as the ID. However, for on-site staff without an email address, we can issue an "Email-free account" with Login ID method. For details, see Add user. Users log in to the system using an account and use Dive. Although multiple people can use one account, one account per person is recommended from a security perspective. Please operate in accordance with your company's IT security policy.
- An account can be registered from the invitation email of Add user (Invite by email). If it is an email address that has already been used to register an account in another team, when added as a user, the team switches while keeping the same account.
About Account Limit
- Each plan has a defined account limit (for Pro, the account limit from Owner to View is 50 people). Within this limit, you can add users to the team. If you Disable a user, space becomes available.
Example: The account limit is 50 people, and currently 50 people are registered. There are 0 available spaces, so at this point you cannot add a user. However, if you Disable 2 existing users, there will be 2 available spaces, and you can add 2 new users. -
The account limit can be increased by applying options.
About User Disabling
- Even if you disable a user, the account itself is not deleted. A disabled user cannot log in to the team they were originally in, but Owner / Team Admin can restore from "Disabled users". When restoring, the account limit is re-checked, so if there is no available space, you cannot restore.
- Even if you disable a user, the usage history remains. If the administrator restores it, the usage history can be confirmed again.
- If you wish to completely delete an account, please contact Dive Customer Success (customer-success@episotech.com).