When you are unsure what to do on site, you can simply ask a question in everyday language, such as "How do I do this again?" The AI finds the matching SOPs and steps and tells you. Even if you don't know the technical terms, it searches across related SOPs to find likely matches. On the Core plan or higher, it also recommends the next SOPs to learn, based on the course progress, skills, and work records of the person asking.

What is AI Search?

You can use it by selecting [Search with AI] from the search box in the sidebar. Unlike keyword search, its key feature is that you can ask questions in natural sentences.

Example: "I want to know how to tighten the bolts on the new machine"
Example: "What should I do during a power outage?"
Example: "Tell me how to respond when this alarm appears"

Because it works as a conversation, you can also ask follow-up questions after the first answer, such as "Give me more detail" or "Is there another way?"

The search uses not only the text in SOPs, but also the matching text inside File-based SOPs (PDF, Word, Excel, PowerPoint) as clues.

How to use

Click the search box in the sidebar, then select [Search with AI]
Type the question you want to ask (everyday language is OK)
When you send it, the AI searches across SOPs and shows the matching SOPs and steps
Click [Details] in a result, and the SOP player opens at the matching step

Ask a question by voice

You can enter a question by voice using the Microphone icon in the input field. You can also ask by voice while your hands are busy with work. If your speech pauses for a set amount of time, the question is sent automatically.

Continue the conversation

If you keep asking within the same conversation, the AI answers based on the context of what came before. You can dig deeper naturally, for example with "Can you give more detail?" or "Is there a photo?"

Review your history

You can review past conversations from [History]. You can continue the same conversation or start a new conversation. You can delete conversations you no longer need.

While viewing an SOP

You can use AI Search to search the information inside an SOP in detail. Open it from the search icon, then use it from [Ask AI].

Tips for using it well

Be specific: "Bolts on the front cover of the new machine" will find more accurate SOPs than just "bolts"
Describe the situation you are in: Writing "When ..., I want to ..." makes it easier to pick steps that fit your situation
Dig deeper through conversation: If you don't get the information you need from one question, ask follow-up questions

How to read the results

The AI quotes and shows the SOPs and steps it based its answer on. The closest match appears as a large card, along with the reason it was chosen and the matching step within that SOP
The second and later results are grouped under [N other candidates]. Click it to open, and click it again to close
Click [Open] on the first card to open that SOP. From [Details] on each card, you can jump straight to the matching step, so you can return to your work without going back and forth between screens
If you can't find the information you need, try rephrasing your question or try a regular keyword search

Your status and what to learn next

On the Core, Pro, and Enterprise plans, the answer card shows "Your status" based on the course and skill goals of the person asking and their SOP work records. Examples include "Not done yet," "You got the question in step 3 wrong last time," or "This SOP is part of the course [course name]." Below the answer, one "What to learn next" item is added. For details, see Giving guidance tailored to each person's situation with AI Search (Personalized AI Search guidance).

When you can't find what you need

If you can't find an SOP, you can use [Post to Desired procedures] below the answer to post the question under your name to "Desired procedures." If the answer is not what you were looking for, press [Not what I was looking for].

On the Lite plan or higher, Unanswered questions are recorded without the name of the person who asked, and administrators and others who organize SOPs can check them in a list (see also: Deciding which SOPs to create or revise from Unanswered questions in AI Search (Unresolved question list) ).

Search from AI tools such as Claude and ChatGPT

You can also search for and read Dive SOPs from the AI tools you use (Claude, ChatGPT, Microsoft Copilot, or Google Gemini Enterprise) without opening the Dive screen (beta). For how to connect them, see Searching for and reading SOPs from AI tools such as Claude and ChatGPT (AI connections, beta).

AI Search can be used in many ways, such as helping new staff who don't know the terms learn on their own, finding SOPs from other departments, and quickly checking things on site. When you get stuck, please make AI Search your first step.